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FAQ

Answers to frequently asked questions about our product range, ordering, delivery, and quality. Don't see your question? Contact us or request our daily offers.

Frequently Asked Questions

1. Collaborate
with OV Fruit

Quick responses, clear agreements, and a single point of contact. This is how we make collaboration simple and predictable.
Who does OV Fruit deliver to?
We serve various sales channels, such as retail, wholesale, food service, and supermarkets (chains). We tailor our approach and agreements to your channel and volumes.
What makes OV Fruit stand out?
We select based on taste and consistency, source globally, and deliver throughout Europe. You can count on short lines of communication, clear specifications, and proactive communication.
Will I have a permanent contact person?
Yes. You have a single point of contact who knows your preferences, specifications, and schedule. This makes switching quick and easy.
Do you work with day trading and programs?
Yes. You can purchase flexibly through daily offers or opt for fixed agreements with a schedule and specifications that we set in advance.
How do we start a collaboration?
We'll discuss your sales channel, volumes, product specifications, packaging requirements, and delivery locations. We'll then create a proposal that aligns with your working methods.

2. Range & availability

From top fruit to dates and citrus: we build on strong product categories and manage seasonal availability.
What products does OV Fruit supply?
We supply a wide range of fresh fruits and vegetables, including top fruit (apples/pears), dates, citrus fruits, melons, stone fruit, and select vegetable categories such as bell peppers, cucumbers, and tomatoes.
Is the range available all year round?
Many products are seasonal. We advise on the best origin, availability, and alternatives for each period.
Can you supply specific sizes, breeds or qualities?
Yes. We tailor varieties, sizes, sorting, and quality to your sales channel and customer expectations.
Where does the product come from?
We source worldwide. Origin varies by product and season; we always make this clear in our offerings and agreements.
How do I stay informed about availability this week?
Through our daily offers or directly through your contact person. We plan programs ahead and keep you informed of any changes.

3. Daily offers,
prices & ordering

Flexible purchasing or fixed appointments: you order without hassle and receive quick confirmation and clear planning.
What are daily offers?
Daily offers are our daily deals with current availability and market prices. Ideal if you want flexible purchasing or want to switch quickly.
How do I receive the daily offers?
Request them via the website or through your contact person. You'll then receive the latest offers via the agreed-upon route.
How do I place an order?
Ordering is handled quickly. You place your order, we confirm, and we schedule. We'll proactively keep you informed of any changes in the market or logistics.
Can I also work with fixed price and volume agreements?
Yes. In addition to day trading, we work with programs. We clearly define product specifications, delivery conditions, and scheduling in advance.
What information do you need for a proposal?
Sales channel, (weekly) volumes, product specifications, packaging requirements, delivery locations and desired delivery times.
Can I combine multiple delivery locations in one order?
That's often possible. We incorporate delivery locations into our planning and coordinate logistics for each order.

4. Specifications, packaging & labeling

Quality is in the details. That's why we tailor the size, ripeness, presentation, and packaging to your channel and customer.
What product specifications do we agree on?
Consider size, color, ripeness, sorting, and presentation. This way, you know exactly what you're receiving and what you're delivering.
Can you supply in bulk and consumer packaging?
That depends on the product group and agreements. We often supply in commercial packaging and, where appropriate, can also provide consumer packaging.
Can you provide customer-specific packaging?
Often, yes. We'll discuss your requirements (box, tray, net, flow pack, labels) and determine the possibilities based on the product and origin.
Can you supply with our own label or private label?
In many cases, we can help you choose label options and implementation. We'll work together to determine what best suits your target audience and channel requirements.
How do you deal with uniformity and presentation?
We select and sort based on consistency. Uniformity is especially important in retail; we establish agreements regarding this.
What does the label say?
We tailor this to the product, origin, and channel requirements. If your customer requests specific label information, we'll take care of that during the preparation phase.

5. Delivery, logistics & cold chain

Sourcing worldwide, delivered daily throughout Europe. We monitor planning and quality throughout the supply chain.
Which countries do you deliver to?
We deliver throughout Europe. We tailor delivery options and lead times to your location and desired delivery time.
What is the delivery time?
This varies by product, origin, and season. Daily offers often involve quick availability; with programs, we plan ahead.
Do you deliver refrigerated?
Yes, where necessary for product quality. We monitor the cold chain and take product-specific conditions into account.
Can you deliver on fixed delivery days or time slots?
Often, yes, especially within programs. We establish logistical agreements and delivery terms in advance.
What if there is a delay or rescheduling?
We'll contact you immediately. We'll proactively inform you and discuss alternatives if necessary.
Can you deliver to multiple locations?
Yes. We take this into account in planning and transport, so that delivery remains practical and predictable for you.
How do you ensure continuity of supply?
By planning ahead, choosing your origin wisely and switching flexibly when the market or season changes.

6. Quality, certifications & traceability

From selection to delivery: we work with certified processes and make agreements measurable and verifiable.
How do you guarantee quality?
We work with clear product specifications and consistent quality controls. We remain involved with the delivery process and incorporate feedback directly into the next order.
What certifications do you work with?
OV Fruit works with IFS Broker and GLOBALG.AP Chain of Custody, among others. This helps to safeguard processes, food safety, and traceability within the supply chain.
What does IFS Broker mean for me as a customer?
That demonstrable processes are in place to manage risks and ensure that products comply with legislation and agreed customer specifications.
What does GLOBALG.A.P. Chain of Custody (CoC) mean?
That traceability and integrity of certified product flows throughout the chain are guaranteed, with clear requirements for identification and separation.
Can an order be traced back to its batch and origin?
Yes. We use batch information and documentation to ensure deliveries remain traceable. We'll discuss any additional requests with you in advance.
What if I have a quality issue or complaint?
Report it immediately to your contact person. We'll assess the situation, investigate the cause, and provide a suitable solution.
Do you also do evaluation and aftercare?
Yes. We evaluate, improve, and work together to ensure continuity. This ensures consistent quality and a pleasant collaboration.

Want to know more or purchase directly?

Request current offers and quickly take advantage of the market.

Day trading or program, tailored to your volumes and specifications.

Ask your question, discuss a category or plan an introduction.